Managing a franchise can be as challenging as managing any other business. As a franchisee, you have to wear many hats and be always in your toes. You have to focus on increasing your revenue and need to make sure that you are in line with all the rules of the franchise network you are associated with.
The best way to do this is to ensure all systems are in place and you have a dedicated staff. However, any business owner or manager that has handled a team would you know exactly how baffling it can be to manage employees. Every person will have a different mentality, skill level, and ability to handle different types of tasks within your business.
As a franchise owner, you need to make sure that you do your level best and work within the given circumstances while dealing with your staff. There are several ways in which you can help create a more conducive work environment in your franchise business. Here are some steps you can follow to get the best from your staff in your franchise:
Hiring the right people isn’t just about having the qualifications and experience for the role. Aside from this, they need to have the right kind of attitude and fit into your brand culture. Regardless of how skillful they are, it won’t help you if these people are unable to do a good job.
If you want to you have a team that works effectively, it is necessary to set clear expectations. These regarding their behaviour and performance in the workplace. It’s never a good idea to assume that everyone is on the same page. As a business owner, it is your responsibility to make sure that they understand your instructions and follow your business’ guidelines. Also, you must provide feedback regularly about their performance. It will improve their performance, which in turn, will help you maintain very high customer service levels in your business.
Make sure that they have access to comprehensive training and the right computing and management systems. Empower them to make decisions when you are not present on site. When your staff has all the tools they need, it helps to ensure that they can perform their job well. Not only does it make them more confident in their ability to tackle the responsibilities of their roles, but also keeps them happy and more productive.
When you are dealing with staff members, it’s best to take on the mantle of a coach rather than a boss. Share your knowledge freely, give precise directions, and always encourage your staff members to expand their knowledge and skills. Make sure that each employee has access to ongoing training as this will help them fulfill their potential, and keep their skills sharp. A dedicated coach will also be an inspiration. Create a positive vision of your business’ future. Be enthusiastic and serious about running your business; it will encourage your staff to be that way too.
Enabling business success is also about ensuring that the work environment is positive and healthy. When you reward behaviour and give recognition to good performance, it helps create a very encouraging and positive environment where healthy relationships among staff members can thrive.
For more tips on how to build a solid employee base in your franchise business, click here. If you want to know more, feel free to get in touch with us at The Franchise Institute. You can call us on 1300 855 435 or fill in this contact us form, and we’ll reply as soon as we can.
Thanks for reading,
The Franchise Institute Team
1300 855 435