Managers are professionals that handle core and essential processes when you’re not around and assist you with your business. A great manager will make sure that your franchise is running well and your customers are happy with your products and services. Unfortunately, the job market competitive and it’s not easy to find the good talent. Here are some tips that can help:
Before you place an ad for the manager’s post, consider your requirements and your business carefully. List down the type of qualifications your prospective manager should have and research the type of educational qualifications they should have. In essence, you would need to create an employee profile so that you have a proper guideline during the recruitment process.
You can take your research one step further by speaking with other franchisees and getting their opinion on the matter. They will explain the best practices, help you avoid mistakes, and explain traits that are desirable in a franchise manager. They will also help you with the recruitment process and offer advice on shortcuts.
Your recruitment ad must draw the right kind of candidates to the job. Be sure to include all traits and qualifications you need from your applicants in your ad. All the job requirements should be written clearly and if you have any terms, they should be mentioned as well. For example, if you only want to invite applications from a certain area, you should mention it on the ad.
The recruitment process will be very long if you’re not firm with your initial elimination process. Read all of the applications carefully and eliminate all candidates that don’t have the qualifications mentioned in your recruitment ad. That will save you time and money in the end and ensure you don’t hire the wrong person.
Once you have a shortlist of potential candidates, contact them on their phone and conduct a small interview on the phone. Managers will interact with the customers directly so it’s vital that you study their speech and mannerisms carefully when you speak to them on the phone. Carry out a casual conversation for a few minutes to understand how eloquent and prepared they are. Communication is a key skill of all managers, after all.
The phone interview will allow you to eliminate some other candidates from your shortlist and you’ll have a manageable number of people left. This is the time to arrange for formal interviews as they will help you assess the candidate further. Here are some things you need to keep in mind for the formal interview:
If you want to know more about more about finding a good manager or want some advice, feel free to get in touch with us at The Franchise Institute. You can call us on 1300 855 435 or fill in this contact us form and we’ll reply as soon as we can.
Thanks for reading,
The Franchise Institute Team
1300 855 435